If you’re not happy with the way a patient is greeted into your practice, the way the phone is answered or how treatment plans are presented, it is probably not the fault of your staff.

In most dental practices a dental assistant is also expected to be an expert in customer service. However, very often they were not recruited for their customer service skills, have never received any training and in many cases, never actually been told what standards they are meant to adhere to.

Professional staff training is the key to providing the level of service you want your patients to experience. It is not coincidence that you get a better customer experience when you fly Virgin over JetStar – it’s training, and staff understanding what is expected of them.

At IDM our staff training is both practice and dental specific. We will design a program that provides the level of patient experience you wish to provide. We will train your team how to deliver your desired level of care – every time – And we will show you how to keep these standards in place and instil them in new employees long after we have left your practice.

Call us today to discuss your specific requirement and some of the challenges you are experiencing.